Payments and billing

I just paid — when will I receive my account credentials?

Account credentials are typically sent to your email within a few minutes to an hour after payment is confirmed. If you don't see the email, check your spam or junk folder.

If you still haven't received your credentials within an hour, contact our support team on Support@goatfundedfutures.com with your order confirmation.

I completed payment but haven't received my login details. What should I do?

Try the following steps:

Check your spam or junk email folder.
Make sure the email address on your GFF account matches where you're checking.
Log into your GFF dashboard at app.goatfundedfutures.com — your credentials may already be visible there.

If none of the above works, contact support on support@goatfundedfutures.com with your order confirmation number or payment receipt.

How do I know if my account is active and ready to trade?

Log into your GFF dashboard at app.goatfundedfutures.com. Your active accounts will be listed along with their status, credentials, and current balance. If the account shows as "Active" with login credentials visible, you're ready to connect your platform and start trading.

If you have any questions about your account status, reach out to our support team at support@goatfundedfutures.com with the relevant details and screenshots.

My payment went through, but I cannot see my account. What happened?

This can occasionally happen if there is a delay between payment confirmation and account provisioning.

First, wait 15–30 minutes and refresh your dashboard. If the account still doesn't appear, contact support via email on support@goatfundedfutures.com with your payment receipt or order confirmation number.

My order is showing as "Pending", what should I do?

A pending status usually means the payment is still being processed by your bank or payment provider. Most pending payments resolve within a few minutes.

If it's been more than 30 minutes, check your bank or card statement to see if the charge went through. If the payment was charged but your order is still showing as pending, contact support with a screenshot of the charge and your order number.

My payment failed, what should I do?

If your payment didn't go through, here are the most common reasons and how to resolve them:

Insufficient funds or card limit reached — Check your available balance or contact your bank to increase your transaction limit.
Bank blocked the transaction — International transactions are sometimes flagged by banks. Call your bank to authorize the payment, then try again.
Incorrect card details — Double-check your card number, expiry date, and CVV.

If the issue persists after trying the above, reach out to our support team and we'll help you get it sorted.

I tried to checkout but it asked me to log in first. Is that required?

Yes — you need to be logged into your GFF account before completing a purchase. If the checkout page is showing a password field, it means no active login session has been detected.

Log in using your existing account credentials at the top of the checkout page and proceed. If the issue persists, contact support at support@goatfundedfutures.com.

I was charged twice, what should I do?

Contact our support team immediately at support@goatfundedfutures.com with your order details and payment receipts.

In most cases, duplicate charges are authorization holds that will automatically drop off within 3–5 business days. If an actual duplicate charge has occurred, our team will issue a refund for the extra charge.

Is there an Activation fee?

No. GOAT Funded Futures does not charge any activation fees on any plan, including EOD, 1-Day-Pass-Plan, Flex, Instant Classic, Instant Lite and Daily Payouts.

When you pass your challenge, or purchase an Instant Classic or Instant Lite account, your funded account is activated at no extra cost.

Can I get a refund?

Due to the exchange fees associated with creating your account and enabling market data, challenge fees are non-refundable once your account has been provisioned and credentials have been issued.

Please make sure you understand the rules and confirm you are eligible to trade (see restricted countries list) before purchasing.

Are the plans a subscription model or a one-time fee?

All plans are a one-time fee only.

Unlike many other futures prop firms, we do not charge monthly subscriptions. You pay once and have unlimited time to pass your challenge, as long as you place at least one trade every 7 days.

This includes Daily Payouts. Competing daily payout products are often billed monthly, so the longer they take to pass, the more they pay. Ours is a single payment and we never bill you again.

If you don't pass, you can reset up to twice at a discounted price, still with no subscription.

Do you offer discounts or promo codes?

Yes — we regularly run promotions. Here's where to find them:

Homepage banner — check goatfundedfutures.com for current offers.
Discord — follow us for the latest promo codes and announcements.
Dashboard — check the "My Offers" tab for exclusive discount coupons created specifically for you. These may not be advertised anywhere else.

We also have an affiliate program where partners can offer their audience special discount links.