Platform switches are possible in some cases, but only within the same data feed. We are unable to switch between different data feeds (e.g., DxFeed to CQG or vice versa) due to additional exchange costs.
DxFeed — Volumetrica, Quantower, DeepCharts, ATAS, DeepMap
CQG — Tradovate, NinjaTrader
Please note that platform changes are only made if the issue is on our end (e.g., a technical glitch) — not for incorrect selections made at checkout. If you need assistance, contact support with your account ID and desired platform.