
Billing, Support & Compliance
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20 articles
I just paid — when will I receive my account credentials?
I completed payment but haven't received my login details. What should I do?
How do I know if my account is active and ready to trade?
My payment went through, but I cannot see my account. What happened?
My order is showing as "Pending", what should I do?
My payment failed, what should I do?
I tried to checkout but it asked me to log in first. Is that required?
I was charged twice, what should I do?
Is there an Activation fee?
Can I get a refund?
Are the plans a subscription model or a one-time fee?
Do you offer discounts or promo codes?
What is the reset fee and how does it compare to buying a new account?
How do I contact support?
I believe my account was wrongfully breached, what do I do?
What is the best time to reach support?
Can I use a VPN or VPS?
Can I use trading bots or automated strategies (EAs)?
What strategies are prohibited?
Can I share my account with someone else?
