
Billing, Support & Compliance
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21 articles
I just paid — when will I receive my account credentials?
I completed payment but haven't received my login details. What should I do?
How do I know if my account is active and ready to trade?
My payment went through but the dashboard shows no account. What happened?
My order is showing as "pending." What does this mean?
My payment failed. What should I do?
I tried to checkout but it asked me to log in first. Is that required?
I was charged twice / have a duplicate charge. What should I do?
What payment methods do you accept?
Is there an activation fee?
Can I get a refund?
Is this a subscription or a one-time fee?
Do you offer discounts or promo codes?
What is the reset fee and how does it compare to buying a new account?
How do I contact support?
My account was breached but I think it's an error. What do I do?
What is the best time to reach support?
Can I use a VPN or VPS?
Can I use trading bots or automated strategies (EAs)?
What strategies are prohibited?
Can I share my account with someone else?
