Billing, Support & Compliance
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- I just paid — when will I receive my account credentials?
- I completed payment but haven't received my login details. What should I do?
- How do I know if my account is active and ready to trade?
- My payment went through, but I cannot see my account. What happened?
- My order is showing as "Pending", what should I do?
- My payment failed, what should I do?
- I tried to checkout but it asked me to log in first. Is that required?
- I was charged twice, what should I do?
- Is there an Activation fee?
- Can I get a refund?
- Are the plans a subscription model or a one-time fee?
- Do you offer discounts or promo codes?
- What is the reset fee and how does it compare to buying a new account?
- How do I contact support?
- I believe my account was wrongfully breached, what do I do?
- What is the best time to reach support?
- Can I use a VPS?
- Can I use trading bots or automated strategies (EAs)?
- What strategies are prohibited?
The prohibited practices, from microscalping and arbitrage to coordinated trading, and what breaching one can cost you.
- Can I share my account with someone else?
- KYC & Identity Verification Policy
Who must complete verification, why it cannot be done by anyone else, and what will get it declined.
- IP Address Policy
To keep accounts secure and ensure fair use, GOAT Funded Futures monitors the consistency of the IP address tied to each account across all stages.